The following terms and conditions govern all use of the iDo-it.com.au website and the services offered by iDo-it iPhone and iPad Repairs Australia. This service is offered subject to acceptance without modification of all of the terms and conditions contained here in and all other operating rules, policies and procedures that may be published from time to time on the site iDo-it.com.au
If the requested repair requires labour and/or parts not specified iDo-it, may seek your approval for a revised estimate. If you do not agree, iDo-it may charge a $50 diagnostic fee and return your device without repair.
iDo-it will under no circumstances be liable for any special, incidental, indirect or consequential damages resulting from performance of any repair services to the maximum extent permitted by the law, including but not excluding the loss of revenue; loss of opportunity; loss of reputation; loss of goodwill; loss of, damage to, or corruption of data; or any costs of recovering, restoring or programing any data stored or used with your product and any failure to maintain the confidentiality of data stored on your device. iDo-it does not warrant that it will be able to repair your device without risk to or loss of programs or data and maintain the confidentiality of data. If any device is damaged or lost while in iDo-it custody, iDo-it’s liability will be limited to the cost of the repair or replacement of the affected device. iDo-it can not be held liable for any loss or corruption of any data including confidential, proprietary, removable or personal information and removable media such as memory cards, floppy discs, CD’s or PC cards. iDo-it takes no responsibility for products lost by courier or Australia Post.
The repair prices quoted are based on the information you provide to us verbally or through written communication from the customer. It is possible that the repair price of the unit may be higher than originally estimated (for example, other unforeseen faults requiring repair) On these occasions you will be consulted in person (if repair carried out on location) or via email or phone (in the case of mail-in repairs) to authorise a new repair and acceptance of amended quotation.
All repairs carry a “Diagnostic fee”. This cost covers the technician’s time and any parts used to attempt the repair on your phone/ tablet. This minimum fee is $50 for your Phone or Tablet.
Our 12 Month warranty becomes void if the phone has evidence of liquid damage to any components. Liquid damage and impact damage (human error) are not covered as part of our 12 month warranty. If the device in question has evidence of either Liquid or impact damage post initial repair the warranty becomes void. In the event your Phone or tablet becomes faulty within the warranty period and is not the result of liquid or impact damage please notify us by phone as soon as possible. If using our postal service, return the Phone/ Tablet back with your full name of customer, address and imei number of device, a covering letter stating current fault (we are not liable for your costs to return the unit to us). We will investigate and respond as soon as possible. If it is deemed that the issue is directly related to the initial repair, iDo-it will perform a further repair free of charge and return the device at no cost. If the device cannot be repaired upon its return and it is deemed to be directly caused by the initial repair, iDo-it will issue a refund on the cost involved with the initial repair.
Your Phone/ Tablet will be held for a maximum of 30 days after they are either repaired or deemed beyond reasonable repair. We will attempt to make contact with you at least once via email and once via phone. If we are unable to make contact within this time period, we will assume the device is unwanted and retain the device to recover any costs associated with its repair.
Liquid damage is the main cause of voiding the phones 12 month iDoit warranty. So naturally Liquid Damage repairs can carried out by our iDoTechs. These types of repairs can be extremely temperamental and are carried out on a “best endeavours basis”, meaning all efforts will be taken to restore the device to its original condition, however, on occasions the original fault can reappear or become progressively worse over time.